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Cursus EDE

Curriculum

We offer two training courses : Customer Service Agent and Aircraft Operations Agent.
Our courses cover the whole spectrum of skills needed for these occupations. They will enable your staff to be operational and work efficiently.


Icone cursus Devenir agent d'escale commercial

How to become a Customer Service Agent

Customer service agents provide assistance to passengers from check-in to boarding. They also meet incoming passengers and make sure that outbound passengers board their flight safely.

Curriculum



Objectives

  • To check passengers and their baggage in and issue boarding passes.
  • To deal with passenger enquiries about flight departures and arrivals and connecting flights.

Prerequisities (3 days)

Prerequisites are training modules that are required as a prior condition for a basic training course to be started.

Base training (4 days)

Basic training includes several training modules. The modules enable to acquire the necessary skills to become a customer service agent. The mode of delivery can be classroom learning or e-learning.

Additional modules

Complementary modules are modules that you can elect to add to basic training. With them you will expand your staff’s skill set. They are not included in the course price. Do not hesitate to contact us for further information.

Congratulations !

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Icone cursus Devenir agent opérateur piste

How to become an Aircraft Operations Agent

Aircraft operations agents coordinate the aircraft turnaround. They are in charge of loading and unloading, marshalling and pushing back.

Curriculum



Objectives

  • Being able to coordinate the aircraft turnaround
  • Being able to perform the off-loading/loading operations of an aircraft in compliance with the rules in effect.

Prerequisities (3 days)

Prerequisites are training modules that are required as a prior condition for a basic training course to be started.

Base training (9 days)

Basic training includes several training modules. The modules enable to acquire the necessary skills to become an aircraft operations agent. The mode of delivery can be classroom learning or e-learning.

Aircraft bulk loading (5 days)

Aircraft engine loading (4 days)

Additional modules

Complementary modules are modules that you can elect to add to basic training. With them you will expand your staff’s skill set. They are not included in the course price. Do not hesitate to contact us for further information.

Congratulations !

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Taylor-made modules

If our catalogue offer does not meet your expectations, do not hesitate to contact us so that we can study together personalized training solutions adapted to your requirements.