Logo Air France École des Escales
Formation EDE
Icone Agent

WORLDTRACER ADVANCED COURSE

Baggage function

Customer Services


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Objectives

  • Getting to know how to use Action File mail service and the related operations
  • Being able to handle and use the match suggestions in order to optimize the baggage search

Participants

Personnel in charge of the Baggage Service

Contents

  1. Presentation of the mail service
  2. Presentation of the main functionalities
  3. Explanation about to manage baggage incident files
  4. Presentation of the baggage search optimization


  5. Practicing the skills acquired through the study of cases