Logo Air France École des Escales
Formation EDE
Icone Agent

WORLDTRACER ADVANCED LEVEL

Baggage function

Customer Services


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Objectives

  • Being able to analyse, handle, operate and transfer the match suggestions while respecting the logic of match production and the score calculation
  • Being able to use the related screens and operations

Participants

Personnel in charge of the Baggage Service

Contents

  1. Presentation of the mail service
  2. Study of the match suggestions for unclaimed baggage
  3. Explanation of the logic of match production
  4. Study of the multiple match propositions: QOH
  5. Identification and handling of alert messages


Practicing the skills acquired through the study of cases