Logo Air France École des Escales
Formation EDE
Icone Agent

BAGGAGE CLAIM ACTIVITIES

Baggage function

Customer Services


logo IATA






|

Objectives

  • Being able to create, modify, and close files for any type of baggage incident
  • Being able to issue rerouting messages and delivery orders
  • Knowing and being able to use the main functions of BagAssist

Participants

Personnel in charge of the Baggage Service

Contents

  1. Presentation of the main activities and screens of the tool
  2. Explanation about how to handle baggage incidents files
  3. Review of the baggage search optimisation


On the job exercises all along the training session in order to put the knowledge acquired into practice