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Formation EDE
Icone Client

DANGEROUS GOODS IATA CAT. 9

Customer

Dangerous goods


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Objectives

The trainee will be able to accept or refuse the baggage of passengers, to check in the passengers’ baggage while complying with the regulation about Dangerous Goods

Participants

Personnel in charge of handling customers and their baggage

Contents

  1. Presentation of the regulatory framework and of the different responsibilities
  2. Identification of the different categories of dangers and the related tags
  3. Specific dispositions for passengers and flight crew
  4. Limitations regarding the transported goods
  5. Customer questioning
  6. Handling of Wheelchairs, weapons, ammunitions and batteries
  7. Actions to be taken in case of incidents
  8. Awareness about the potential risks related to human factors (lack of vigilance, stress, habits…)


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