Logo Air France École des Escales
Formation EDE
Icone Agent d'escale commercial


Customer service agent

Customer Services

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  • Being able to autonomously check in passengers and their baggage in compliance with the rules in effect
  • Being able to perform all the basic check-in operations


Personnel in charge of customer's check-in


  1. Presenting the different check-in methods
  2. Presenting the Departure Control System (DCS)
  3. Checking in the different types of passengers and baggage
  4. Charging excess baggage
  5. Presenting the seat map
  6. Taking into account the seat desiderata
  7. Performing a Through Check-in (check-in to the final destination with a connection)
  8. Modifying a check-in filement

On the job exercises all along the training session in order to put the skills acquired into practice