Logo Air France École des Escales
Formation EDE
Icone Agent d'escale commercial


Customer service agent

Customer Services

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  • Being able to check in customers and their baggage, while optimizing customer relationship management
  • Mastering and complying with the rules in force


Personnel in charge of the boarding procedure.


  1. Presentation of the Departure Control System (DCS)
  2. Procedure and operating process of boarding
  3. Handling of special passengers (UMNR, VIP, group…)
  4. Presentation of the boarding operations
  5. Realization of the boarding announcements in French and English

Hand-on experience under the responsibility of the trainer in charge of validating the training session