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Formation EDE
Icone Facteurs humains

HUMAN FACTORS - CUSTOMER SERVICES

Human factors

Health and safety at work








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Objectives

  • Mastering, complying with and getting the staff to comply with the mesures and instructions regarding safety at work
  • Being aware of its own safety and of other personnel’s safety at its workplace

Participants

Customer Services Personnel

Contents

  1. Presentation of the regulatory framework: labour code, employment contract, rules of procedures...
  2. Presentation of the services in charge of the implementation of these rules
  3. List of the work-related risks
  4. Risks awareness and prevention methods


Training Module with soundtracks