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Formation EDE
Icone DSC - Amadeus Altea Dccm

CHECK-IN - BASICS

DCS - Amadeus Altea Dccm

Customer Services


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Objectives

  • Knowing and being able to use all the options and functions about check-in on Altéa DC CM (Departure Control – Customer Management)
  • Mastering the “Customer” tab and the related menus

Participants

Personnel in charge of the check-in procedure

Contents

  1. Checking in the different types of customers
  2. Checking in the excess baggage
  3. Taking into account the seat desiderata
  4. Checking in passengers to the final destination with connection flight (EBB)
  5. Modifying a check-in file
  6. Handling overbooked flights
  7. Transferring passengers on another flight
  8. Printing documents


e-Learning divided into several modules allowing the trainees to handle the steps of the training autonomously